Claims Center


Reporting a Claim
In case of a loss, you must notify our office or your agent as soon as possible.

Office (Toll Free): 1-866-488-4401
E-mail: office@theresamutual.com


CLAIM DO'S AND DON'TS
Please follow these guidelines when a loss occurs:

Do:

  • Make temporary repairs to avoid further loss.
  • Protect your property at and after a loss.
  • Retain all damaged items for the adjuster to view.
  • Notify law enforcement promptly if the loss is a crime.
  • Contact a veterinarian on all animal deaths.
  • Take photographs to record the incident.


Don't:

  • Don't destroy evidence.
  • Don't complete repairs until our adjuster has viewed the damage.
  • Don't make volunteer payments, offer rewards or assume obligations or other costs.
  • Don't give pertinent information to anyone other than a representative of Theresa Mutual or your own attorney.


LOSS PREVENTION
Remember, your loss prevention helps keep your premium cost down!
 

Safety Checklist:

 Smoke detectors working
 Fire extinguishers current
 Surge protectors installed
 Furnace maintained
 Wiring up to date
 Property kept clean and orderly


Loss Prevention Tips: